Oguzhan Palacioglu

Experience

Information Systems Manager and IT Team Leader

German High School Alumni's Culture and Education Foundation – ALKEV Private Schools, Istanbul

October 2024 - Present

Team Leadership: Led and mentored a team of IT specialists by delegating tasks, providing training, and ensuring continuous professional development.
Cross-Department Collaboration: Coordinated with other departments to align IT strategies with organizational goals and ensure smooth operations.
Policy & Procedure Development: Developed and implemented IT policies, procedures, and best practices to maintain high standards of security and efficiency.
Project Management: Oversaw IT projects from planning to execution, including budgeting, resource allocation, and timeline management.
Vendor Management: Managed relationships with vendors and negotiated contracts to optimize costs and service quality.
Strategic Reporting: Regularly reported on IT performance, risks, and strategic initiatives to senior management and stakeholders.
Innovation & Improvement: Fostered a culture of innovation and continuous improvement within the IT team to enhance overall service delivery.

Information Systems Manager

German High School Alumni's Culture and Education Foundation – ALKEV Private Schools, Istanbul

September 2023 – October 2024

Developed and enhanced software solutions using HTML, CSS, JavaScript, PHP, Laravel, and Python tailored to the school's specific needs.
Administered Google Workspace for 2000+ students, teachers, and staff, ensuring efficient and secure communication.
Managed network operations and resolved complex connectivity issues to maintain seamless integration across devices and platforms.
Implemented and maintained mobile device management (MDM) solutions such as Apple School Manager, Cisco Meraki, Mosyle Manager, and Jamf School.
Collaborated with internal teams and external partners to quickly resolve IT issues and optimize system performance.
Analyzed IT network data to identify improvement opportunities and provided strategic recommendations.

IT Operations Specialist

German High School Alumni's Culture and Education Foundation – ALKEV Private Schools, Istanbul

June 2020 – September 2023

Provided help desk support for desktop PCs, laptops, MacBooks, Linux systems, and mobile devices.
Installed, serviced, upgraded, and maintained over 300 Windows and Mac computers, as well as iOS tablets and Android devices.
Assisted in managing basic network operations and troubleshooting connectivity issues.

Education

Master of Science in Information Technologies

Istanbul Technical University

September 2022 - July 2023

Bachelor's Degree in Health Management

Anadolu University

September 2016 - August 2020

Bachelor's Degree in Public Finance

Sakarya University

September 2012 - August 2016

Technical Skills

Programming Languages

HTML, CSS, JavaScript, PHP, Python, SQL

Frameworks & Tools

Laravel, Git, MongoDB, MySQL, MVC, Docker

Operating Systems

Linux, Windows, Mac OS, iOS, Android

System Administration

Network configuration, troubleshooting, technical support, MDM

Certificates

Google Introduction to Google Workspace Administration – October 2024

Google Technical Support Fundamentals – September 2024

Google The Bits and Bytes of Computer Networking – October 2024

Crash Course on Python – January 2025

Artificial Intelligence (AI) Certificate IBM – March 2025

Language Skills

Turkish Native

English Fluent, B2 - IELTS

German A1

References

Hasan Kara

Former IT Manager, ALKEV Private Schools

karahasan@gmail.com